Onwin Privacy Policy – Our Commitment to Protecting Your Information

1. Introduction & Our Commitment

Onwin (onwin.ws) is a trusted online betting and gaming platform in Bangladesh. Protecting our users' privacy is our top priority. This Privacy Policy ("Policy") explains what data we collect, why we collect it, and how it is used and kept secure.

By using the Onwin website or mobile app, you agree to this privacy policy. We never sell your data to third parties, and we do not collect any unnecessary information without your consent.

This Privacy Policy is drafted in accordance with applicable data protection laws in Bangladesh and international standards. Our goal is to maintain full transparency and earn your trust.

2. What Data We Collect

Onwin collects information about you in several ways. Details are outlined below.

2.1 Information You Provide Directly

When you register on Onwin or use our services, you directly provide the following information:

• Full name and date of birth.
• National ID number or passport number (for KYC verification).
• Mobile number and email address.
• Current address and district.
• Mobile banking number (bKash, Nagad, Rocket, etc.).
• Photos or documents uploaded for KYC verification.

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type.
• Browser type and language settings.
• Your activity and transaction history on the platform.
• Login time and session duration.
• Approximate location data (IP-based).

2.3 Information Received from Third Parties

In some cases, we may receive information from legitimate third-party sources, such as payment processors or identity verification agencies. This information is used solely for security and fraud prevention purposes.

3. Use of Information

Onwin uses your data only for legitimate, specified purposes. We never use your data beyond what you have consented to.

• Account Management: Used for registration, login, and account verification.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints or queries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Notifications: To keep you informed about new offers, promotions, and important updates.
• Improvement: Use of analytical data to improve the platform experience.
• Legal Compliance: To comply with the requirements of Bangladesh's laws and regulatory authorities.

4. Data Retention & Periods

Onwin stores your data on secured servers protected by high-grade physical and digital security measures, and subject to regular security audits.

4.1 Retention Period

We retain your data for the following periods:

• Data for active accounts is retained for as long as the account remains open.
• Even after account closure, transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for up to 3 years after account closure.
• Data is securely deleted once the retention period expires.

4.2 Data Deletion Request

You may request deletion of your data at any time. However, certain data may not be removable before a specified period if there are legal obligations in place. To submit a request, email us at support@onwin.ws.

5. Data Sharing Policy

Onwin never sells your personal information to third parties. However, there are limited circumstances where sharing your data may be necessary:

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process transactions.
• KYC service provider: With a registered provider for identity verification.
• Law Enforcement: Upon a valid order from a Bangladeshi court or government authority.
• Fraud Prevention: To assist in the investigation of serious fraud or criminal activity.

6. Cookies & Tracking Technologies

Onwin uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyze site usage for improvement purposes. No personal data is involved.
• Security Cookies: Helps detect fraud and bot activity.

6.2 Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working correctly.

7. Your Data Rights

Onwin believes your data belongs to you. You have the following rights over your personal information:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Object: You may opt out of your data being used for marketing purposes.
• Right to Portability: You may request a copy of your data in a standard, portable format.

8. Security Measures

Onwin uses industry-leading technology to protect your data. Our security systems are regularly upgraded and audited.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is mandatory for login and critical account activities.
• Firewall Protection: Advanced firewall and intrusion detection systems are actively in place.
• Regular Audits: Regular penetration testing conducted by third-party cybersecurity experts.
• Password Hashing: Passwords are never stored in plain text.
• 24/7 Monitoring: Our security team monitors systems around the clock.

9. Child Protection Policy

Onwin's services are strictly for users aged 18 and above. We do not collect or process data from minors under any circumstances.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that any data from a minor has been collected inadvertently, it will be deleted without delay.
• If parents believe their child has created an account on Onwin, please notify us immediately.

10. Policy Changes

Onwin reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or a platform notification.

• The date of any changes will always be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes are made will be considered your acceptance of the updated policy.
• For significant changes, we will endeavor to provide 30 days' advance notice.

11. Contact & Complaints

If you have any questions, complaints, or requests regarding this Privacy Policy or how we use your information, please get in touch. We're always here to help.

• Email: support@onwin.ws
• Support Hours: 7 days a week, 24 hours a day.
• Response time: Typically within 7 business days.